Personal Information 8 and Above Processes
In the normal course of using the 8 and Above Service, Customers will input electronic data into the 8 and Above systems (“Customer Data”). The use of information collected through our service shall be limited to the purpose of providing the service for which the Customer has engaged 8 and Above. 8 and Above may access Customer Data for the purposes of providing the Service, preventing or addressing service or technical problems, responding to support issues, responding to Customer’s instructions or as may be required by law, in accordance with the relevant agreement between Customer and 8 and Above.
8 and Above processes Customer Data under the direction of its Customers, and has no direct control or ownership of the personal data it processes. Customers are responsible for complying with any regulations or laws that require providing notice, disclosure and/or obtaining consent prior to transferring the data to 8 and Above for processing purposes.
An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data, should direct his or her query to the 8 and Above Customer (the data controller). If the Customer requests 8 and Above to remove the personal data to comply with data protection regulations, 8 and Above will respond to their request within 30 business days.
8 and Above will refer any request for disclosure of personal data by a law enforcement authority to the Customer. 8 and Above may, where it concludes that it is legally obligated to do so, disclose personal data to law enforcement or other government authorities. 8 and Above will notify Customer of such request unless prohibited by law.
Accessing the Service
Customers and their authorized users may access the Service directly through a URL unique to their individual tenant, or may elect to use internal launch pages for single sign on or other purposes. Customers input information for processing and storage as they use the Service. Customers may also configure the Service to allow end users to input information directly into the Service.
8 and Above retains Customer Data according to the timeframes set forth in the relevant agreement with its Customers.
The security of Customer Data, including personal data, is very important to 8 and Above. 8 and Above maintains a comprehensive, written information security program that contains industry standard, administrative, technical, and physical safeguards designed to prevent unauthorized access to Customer Data. 8 and Above designs its applications to allow Customers to achieve differentiated configurations, enforce user access controls, and manage data categories that may be populated and/or made accessible on a country-by-country basis. Configuring these settings appropriately is the Customer’s responsibility. Additional information about the security settings and configurations can be found in the 8 and Above Documentation made available to Customers.
EU – U.S. and Swiss – U.S. Privacy Shield Statement
8 and Above complies with both the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States, respectively. 8 and Above has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this Privacy Statement and the Privacy Shield Principles, the Privacy Shield Principles shall govern.
To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.
8 and Above has appointed a Chief Privacy Officer responsible for overseeing the implementation of the privacy program in the organization. If you have further questions related to this policy, please ask your Customer Support contact to log a customer care case with the privacy question.
If you have an unresolved EEA or Swiss privacy or data use concern that we have not addressed satisfactorily, please contact the relevant EU data protection authority or the Swiss Federal Data Protection and Information Commissioner, as applicable. If you have a non-EEA or non-Swiss privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.